Customer Service

Customer Service



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Customer Service

Have a question? Let our outstanding customer support team for Bloody Bath Mat provide you the answers you seek. Complete the form at the bottom of the page for additional assistance.

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Order Status

What is the status of my order?

Once an order is placed, you will receive an order number and a confirmation email with your order summary. A member of our team will confirm and prepare your order. When ready, you'll receive a confirmation email from us. If you have questions about your order, contact our team


Can I change an order after it has been placed?

We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.


How do I track my order?

Once your order has been shipped, you'll be provided with a tracking number by the shipping company.


Can I request an item to be gift wrapped?

For US shipments, after your order has been placed, contact us within 2-3 hours. Unfortunately, we are unable to offer gift wrap options for orders shipped outside the US.


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The Bloody Bath Mat customer loyalty team is ready to help. Contact us here




Payments

What payments methods does Bloody Bath Mat accept?

Bloodybathmat.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, JCB, China Union Pay, Dinners Club, PayPal*
*Please note, PayPal is unavailable to customers in Turkey.


Will I be charged sales tax?

We are required to collect sales tax for Texas deliveries.


When will I be charged?

When you place an order, your credit or debit card is initially charged to ensure funds for the order are available. You will only be charged for the items that are shipped, along with applicable shipping and tax rates. If an item is not available, that portion of your order will be refunded.


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The Bloody Bath Mat customer loyalty team is ready to help. Contact us here




Shipping

What is the cost of shipping?

Order value up to $49.99 - $6.99 Standard / USPS. Arrives in 5-9 business days

Order value $50 and over - Free Standard / USPS shipping.

Express shipping available starting from $19.99. Arrives in 2-3 business days.

These rates are not applicable for orders shipped outside of the US. Please note: Some oversized items may require an additional shipping charge. Free Shipping applies only to merchandise. Taxes do not count towards the Free Shipping total.


How much does it cost to ship outside the US?

Depending on the weight and destination, minimum shipping charges for international orders start from:
$30.00 Economy Shipping*. Arrives in 12-21 business days
$60.00 Express Shipping*. Arrives in 5-7 business days

Most International orders will ship out within 2 business days of ordering. Orders are subject to verification and approval before shipping and may take up to 72 hours to process.

Customs departments in each country often have regulations that should be investigated prior to placing orders; these may pertain to duty taxes and/or allowable items. We cannot be responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection, and you will not be refunded. The customer is responsible for all expenses in these circumstances.

* Express and Economy rates only cover shipping charges. Duties and taxes may be due to the parcel carrier upon delivery. Express delivery is not available for all countries.


When can I expect to receive my order?

Standard shipping for US orders takes an estimated 5-9 business dates. Express shipping takes an estimated 2-3 business days.

Please note that our delivery options refer only to the delivery time frame and not the time required to prepare your order. While more orders are ready for shipping within 1 day of ordering, some orders may take additional time. Orders shipped outside of the contiguous US and to PO boxes are shipped via USPS.


How long will it take my order to ship?

Most orders will ship out within 1 business day of ordering. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, Bloody Bath Mat cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.


Can I make changes to my shipping address after I place my order?

We start working on your order immediately, so we are unable to make any changes or modifications to an order after it has been placed.


How do I know if my order has shipped?

Once your order has shipped, you will receive an email with shipping tracking information.


How do I track my order?

Once your order has shipped, you will receive an email with shipping tracking information.


For international orders, should I expect to pay duties and taxes for my order?

International orders can be shipped with duties and taxes due upon delivery via our Express or Economy ship methods. These orders may be delivered by your local postal service. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.


What qualifies as restricted merchandise?

We are unable to ship certain items outside of the contiguous US. If this applies to your order, we'll let you know after a member of our team has confirmed your order and shipping details with international regulations.


Have another question?

The Bloody Bath Mat customer loyalty team is ready to help. Contact us here




Returns

Do you accept returns or exchanges?

ALL SALES ARE FINAL. When you receive your package, promptly check the items. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). You must contact us here for a Return Merchandise Authorization. Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect condition, a 25% restocking fee will be applied.

We will not issue a refund for a product for reasons including but not limited to the size, color, shipping delays, etc. Please make sure the product you are ordering meets all of your requirements BEFORE placing your order. If you have any concerns before placing your order, please contact us

Please allow up to 3-4 weeks to receive your replacement or refund.


How do I return my item if I am an international customer?

ALL SALES ARE FINAL. When you receive your package, promptly check the items. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). You must contact us here for a Return Merchandise Authorization. Place it in a securely sealed shipping container. Don’t forget to save a copy of your order number for your records – you can find it in your packing list. Make sure any old labels on your package are removed or obscured and affix your shipping label. Address your package to the address mentioned in the packing list included with your order. Returns must be sent with tracking confirmation. After you have shipped the item back, immediately send us the tracking number here. Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect condition, a 25% restocking fee will be applied.


What if my product is damaged or defective?

If you receive a damaged or defective item, please contact us immediately and we will help you exchange or return the item. Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect condition, a 25% restocking fee will be applied.


Can I exchange my order if I'm an international customer?

Unfortunately, exchanges are not available. Items can only be returned for a refund if damaged or defective. If you would like a replacement item, please place another order online.


How long will it take for my return or exchange to be processed?

Please allow 2-3 weeks from the time you mail your return/exchange for it to be processed. We will email you once it is processed. If you've requested an exchange, we will contact you with an invoice for the shipping charges on the exchanged item. Once payment has been received, the exchanged item will be shipped to you. If you would like to expedite the exchange process, please return your original item and place a new order for the item you want.


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Product Care Instructions - tips for best performance of the color changing magic

Flatten your mat after you unpack it

Since your mat is shipped rolled up, lay it on a flat surface and place some heavy, clean books on top for a few hours to flatten


Don’t step on your mat with too much water

Fully dries in 5-30 minutes usually. Your mat will warp when it dries if soaked with too much water, such as small puddles left after a footprint. To keep your mat in mint condition, use a clean towel and press lightly (no scrubbing) to soak up excess water


Avoid getting dirt or dust on your mat

Only step on the mat if you have clean feet, like after a shower, otherwise dirt and dust may stick to your mat after it dries


How to clean your mat

The color changing material is delicate. In the rare case you need to clean your mat, do not machine wash. Use a soft damp cloth and only a drop of delicate soap. Don’t scrub too hard. Too much soap or scrubbing can destroy your mat with stains or scrub away the color changing magic.


How long will my mat last?

Over many wet/dry cycles, it’s normal for your mat to show water stains or warp when dry. Avoid leaving too much water on your mat when you use it to make your mat last longer and prevent warping.


Have another question?

The Bloody Bath Mat customer loyalty team is ready to help. Contact us here




Safe Shopping Guarantee

Shop Safely and Securely:

Bloodybathmat.com takes great pride in offering a safe and secure online shopping experience. We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.


Does your site have a secure connection? How am I able to tell if it is a safe connection?

Our payment processing company uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. To confirm that it is a secure connection, you should see the https://www.paypal.com/.... in the URL. The “https” indicates that it’s using SSL. Furthermore, you should see a yellow lock at the bottom right corner of your browser.


Shouldn’t the address bar show https:// rather than http://www.Bloodybathmat.com/? Doesn’t the ‘s’ at the end mean it is a secure connection?

Pages that are only used for products or blogs will still use the regular http:// since no sensitive information is being passed through them.


If I save my payment information in your system will it be safe?

Yes! Our awesome payment processing company go to great lengths to ensure the safety of our customers’ payment information. All payment information is encrypted and connections too. Look for the https://www.paypal.com symbol in your browser URL after you have selected a product you would like to purchase from our website.


Have another question?

The Bloody Bath Mat customer loyalty team is ready to help. Contact us here




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